Frequently Asked Questions

Shipping & Delivery

How is shipping calculated?
Shipping costs are calculated automatically at checkout based on your delivery address and order contents. You'll see the exact cost before completing your purchase — no hidden fees.

How long does delivery take?
UK orders typically arrive within 3–7 working days. EU orders typically take 5–14 working days. International shipping times vary by location and may take 7–21 working days.

Do you ship internationally?
Yes, we ship to the EU and selected international destinations. Shipping costs and times vary by location and are calculated at checkout.

How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Will my order arrive in one parcel?
Depending on your order, items may arrive in separate parcels at different times. You'll receive individual tracking details for each shipment.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items in original condition with tags attached.

How do I start a return?
Contact us via email or chat with your order number, and we'll provide return instructions.

Do you offer exchanges?
Yes! If you need a different size or style, let us know and we'll arrange an exchange.

Products & Sizing

How do I know what size to order?
Each product page includes detailed size charts. If you're between sizes or unsure, feel free to contact us for personalised sizing advice.

Are your products authentic?
Absolutely. We work directly with trusted suppliers and brands to ensure all products are genuine and high-quality.

How should I care for my gothic clothing and accessories?
Care instructions vary by item. Check the product description or garment label for specific washing and care guidelines. Generally, we recommend hand washing or gentle machine cycles for delicate items.

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shop Pay, and other secure payment methods at checkout.

Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted payment system.

Can I modify or cancel my order?
If you need to make changes, contact us immediately. Once an order is processed and shipped, we cannot modify it, but you can return it once received.

About Our Products

Do you offer custom or made-to-order items?
Some of our furniture and speciality items may be made to order. Check individual product pages or contact us for details.

Are your products suitable for everyday wear?
Yes! Our gothic fashion is designed to be both stylish and wearable for daily life, special occasions, or events.

Do you restock sold-out items?
We try to restock popular items when possible. Sign up for restock notifications on product pages or contact us to inquire about specific items.